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mpo 100 Legal terms for your account

mpo 100 Legal terms explain how your account, wallet checks and lobby access are handled in one place.

Account access termsPayment record rulesData request path
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mpo 100 mpo 100 Legal terms for your account
CONTACT ROUTES

Legal help for wallet and login questions

When a Legal question affects your account, start with the support path connected to your account rather than sending payment details through an unrelated channel. We can use your account reference, phone verification status and receipt details to understand a wallet or login issue. This process is useful for Indonesian accounts in Medan as well as other supported locations.

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Account access

Ask us to check a Legal question about phone verification, login details or account ownership. Include your account reference so we can separate your request from another account.

Payment receipt

For DANA, OVO, GoPay, QRIS or bank transfer questions, keep the receipt reference and amount ready. We use those details to check payment status without asking for your wallet password.

Policy request

Use the account support route when you need a copy of applicable Legal wording, want to ask about local access, or need to request a correction to stored account details.

DATA PRACTICE

How our Legal process handles your details

We keep the Legal process practical: your account details support access checks, payment matching and security decisions, while your requests help us correct records when needed.

Data handling

We use account, phone verification and transaction details for access, payment matching and account protection. We do not need your DANA, OVO or GoPay password to investigate a receipt.

Cookies

Cookies can help remember technical choices and keep a signed-in session working across your device. Your browser settings control cookie storage, although changing them may affect account access.

Account security

Keep your password and phone verification details private, and sign out on shared devices. If login activity looks unfamiliar, use the account support path before sharing further payment information.

Record retention

We retain account and payment records for the period needed to handle account security, transaction checks and Legal requests. A retention question can be sent with your account reference.

Who to contact

Our account support route is the contact point for Legal wording, access questions, data corrections and wallet-status concerns. Include the subject clearly so the request reaches the right handling step.

Requesting changes

You can ask us to correct account details or clarify how a record is used. We may verify ownership through your account and phone details before making a change.

Legal answers before you open an account

These Legal answers address the searches we hear most often before account access. They cover local eligibility, data handling, payment records, cookies and correction requests, so you can decide whether the account process fits your situation before proceeding.

It covers account access, phone verification, local eligibility, payment records, cookies, security, retention and requests to correct stored details. Read it before opening an account or sending a payment.

No access statement applies everywhere. Eligibility depends on local law, and you should use the service only where local law permits. A payment rail or lobby area may also require account checks.

Phone verification helps us connect an account with its owner before access and payment checks. Keep the verified phone details current, and use account support if the verification step does not match.

We may use a DANA or QRIS reference, along with related account details, to match a payment and check its status. We do not ask for your wallet password to investigate a receipt.

Yes. Send a correction request through the account support path with your account reference and the detail that needs changing. We may verify ownership before updating or explaining the record.

Cookies can support session continuity and technical preferences on your device. You can adjust cookie storage in your browser, but some account access functions may not work as expected afterward.

Use account support and include the payment reference, method and account details you can safely provide. We can explain the applicable record-handling process after confirming the account owner.

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