Reference

mpo 100 Privacy Policy for Indonesian Accounts

The mpo 100 Privacy Policy sets out exactly what personal data we collect when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and…

Data collected at account creationDANA, OVO, GoPay & QRIS transaction recordsCookie and device-session dataYour right to request deletionContact path for data queries
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mpo 100 mpo 100 Privacy Policy for Indonesian Accounts
DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct or delete personal data held on your mpo 100 account — including payment-wallet references stored from DANA or QRIS transactions — our support team handles data requests seven days a week. Whether you are in Bandung or anywhere else in Indonesia, you can reach us through the channels below. We aim to acknowledge data-access requests within 48 hours and resolve them within 14 calendar days.

Team online

Live Chat

Available directly from your account dashboard, 07:00–23:00 WIB daily. Raise a data-access or deletion request and receive a ticket reference immediately.

Email Support

Send your full name and registered phone number to our privacy address. We confirm receipt within 48 hours and act on verified requests within 14 days.

Account Help Center

The Help Center inside your account dashboard includes a dedicated Privacy Request form. Submit it after login so we can match your identity to your account record without extra steps.

DATA HANDLING PRACTICES

Six Ways We Handle Your Account Data

From the moment you complete phone verification to every QRIS scan at the cashier, we apply consistent data-handling rules.

Encrypted Storage

All account credentials and payment-wallet references — including DANA and OVO identifiers — are stored with AES-256 encryption. Your data is never held in plain text on our servers.

Cookie Management

We set session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can withdraw cookie consent at any time through your browser settings; this does not affect your account access.

Payment Record Retention

Transaction records from bank transfer, virtual account and GoPay deposits are retained for as long as Indonesian financial regulations require — typically five years from the transaction date.

Account Security Steps

Phone verification is required before your account is active. If your number changes, update it immediately via the Security section of your dashboard to preserve access to your data profile.

Third-Party Access Limits

We share your data only with payment processors — such as those handling QRIS and virtual account flows — and fraud-prevention services. No data is passed to unrelated advertisers or data brokers.

Data Deletion Requests

You may request full account data deletion after closing your account. We process verified deletion requests within 30 days, subject to mandatory financial-record retention that depends on local law.

Privacy Policy Questions We Hear Most

These are the questions about the mpo 100 Privacy Policy that come up most often when you contact our support team. If your question is not covered here, use the Live Chat path described above or submit a Privacy Request form from your account dashboard.

We collect your name, mobile phone number, email address and, once you make a deposit, your payment-wallet reference — for example your DANA or OVO account ID. Phone verification is completed before account access is granted.

Yes. Every QRIS scan and GoPay confirmation processed through our cashier generates a transaction record tied to your account. These records are retained for fraud prevention and dispute resolution as required under Indonesian financial rules.

Log in, go to the Help Center and submit the Privacy Request form. Alternatively email us with your registered phone number. We acknowledge requests within 48 hours and deliver the data summary within 14 calendar days.

You may request deletion after closing your account. We process verified requests within 30 days. Some payment records must be retained longer because the obligation depends on local law — we will tell you exactly what is kept and why.

Only with payment processors necessary to complete DANA, OVO, GoPay, QRIS, virtual account and bank transfer transactions, and with fraud-prevention services. We do not sell or trade your personal data with advertisers.

We set session cookies for login continuity and analytics cookies for lobby-navigation insights. You can block or clear cookies through your browser at any time. Removing session cookies will log you out; analytics cookies can be disabled without affecting account access.

The policy applies to all accounts. The specific rights available to you — such as data portability or deletion timelines — depend on local law. Our support team can clarify which rights apply to your account situation.

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